When IT management and IT services are out of your scope of expertise, it can be daunting to try and find a provider that will work well with you and help your business succeed without much micromanagement. Before you hire the first IT managed service that you can find for your San Marcos business, consider some of the most important aspects of your business with your IT managed service provider.
While it may be cheaper to hire an IT managed service provider that is new to the industry, the extra investment in hiring a company that has years of experience in getting the job done will pay off in the long run. Look for an IT managed service provider that has experience doing exactly what you need, that way you can trust that things will be done correctly. Any IT manager will be able to give you a detailed account on what they’re experienced in most, so don’t be afraid to ask more questions.
How quickly does your IT managed service provider respond when you send them an email or give them a call? You should be able to get a good idea of how efficiently they communicate within the first couple of exchanges. If a potential company is hard to get ahold of or takes longer than you would like, understand that this may be the norm and that they may not become easier to get ahold of later on. It’s important to find an IT manager that communicates at a speed that you’re comfortable with in order to prevent any frustrations down the line.
It may be tempting to hire a smaller company of only a couple of employees to manage the IT for your whole company, but if you need a lot of regular work done and they have other clients, that sounds more like a recipe for disaster. Communicate your needs with a potential service so that they can find out if they have the flexibility and time to be able to dedicate themselves to providing a good service. Otherwise, find a bigger company.
As their client, you are entitled to hear about any system changes that your IT manager makes in your systems or around your business. Communicate firsthand that transparency is important to you and that you want to hear about any changes to your system as soon as possible, that way you can stay just as on top of it as they are and know the ins and outs of your system.
That being said, your IT manager should be proactive enough to find issues and make changes on their own, without you having to ask for them. A good IT manager will be able to identify potential issues in your system or find technology that needs to be updated and make those changes accordingly and in a timely manner, keeping your business up to date and running at optimal speeds at all times.